{"id":4,"date":"2006-08-31T08:07:06","date_gmt":"2006-08-31T16:07:06","guid":{"rendered":"http:\/\/www.ramblemuse.com\/rmtp\/2006\/08\/31\/banks-scams-and-accountability\/"},"modified":"2006-11-18T15:49:00","modified_gmt":"2006-11-18T23:49:00","slug":"banks-scams-and-accountability","status":"publish","type":"post","link":"https:\/\/www.ramblemuse.com\/rmtp\/2006\/08\/31\/banks-scams-and-accountability\/","title":{"rendered":"Banks, Scams, and Accountability"},"content":{"rendered":"<p>In his 30 August column in the S.F. Chronicle (<a href=\"http:\/\/www.sfgate.com\/cgi-bin\/article.cgi?file=\/chronicle\/archive\/2006\/08\/30\/BUGTGKRHSF1.DTL\">Check from a scammer  bounces victim into jail<\/a>), David Lazarus brought to light that Bank of America neither has a reasonable policy for dealing with bogus checks nor is willing to be accountable for lack of such a policy. For those of us who frequent the Internet and blog, such scams are far from new. Even service personnel such as massage therapists receive scam emails wanting to &#8220;prearrange&#8221; service for a group tour by check. While the Supreme court can protect banks from legal liability, they can not create protection from consumer accountability.<\/p>\n<p>In <a href=\"http:\/\/www.steverrobbins.com\/articles\/HBSWK\/thekeystobuildingtrust.htm\">writing on trust<\/a> for Harvard Business School&#8217;s Working Knowledge Newsletter, Stever Robbins noted that &#8220;At its heart, being trustworthy means being consistent in motives and accountable for actions. &#8230; Losing trust is outrageously easy. Just let someone down once and kaboom, years of trust go down the drain.&#8221; Putting customers through what Matthew Shinnick experienced and not accepting responsibility is well on the way down such a drain. In our digital age, word spreads quickly.<\/p>\n<p>As a comparative side-note, back in the early 1980&#8217;s Johnson and Johnson set the standard for corporate responsibility with their handling of the <a href=\"http:\/\/www.personal.psu.edu\/users\/w\/x\/wxk116\/tylenol\/crisis.html\">Tylenol tampering crisis<\/a>. Bank of America blew it in showing customer disregard. Responsibility does not hinge on a judge&#8217;s orders but on a larger social sense.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In his 30 August column in the S.F. Chronicle (Check from a scammer bounces victim into jail), David Lazarus brought to light that Bank of America neither has a reasonable policy for dealing with bogus checks nor is willing to be accountable for lack of such a policy. For those of us who frequent the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-4","post","type-post","status-publish","format-standard","hentry","category-business"],"_links":{"self":[{"href":"https:\/\/www.ramblemuse.com\/rmtp\/wp-json\/wp\/v2\/posts\/4","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ramblemuse.com\/rmtp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ramblemuse.com\/rmtp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ramblemuse.com\/rmtp\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ramblemuse.com\/rmtp\/wp-json\/wp\/v2\/comments?post=4"}],"version-history":[{"count":0,"href":"https:\/\/www.ramblemuse.com\/rmtp\/wp-json\/wp\/v2\/posts\/4\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ramblemuse.com\/rmtp\/wp-json\/wp\/v2\/media?parent=4"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ramblemuse.com\/rmtp\/wp-json\/wp\/v2\/categories?post=4"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ramblemuse.com\/rmtp\/wp-json\/wp\/v2\/tags?post=4"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}